Cancellation & Refund Policy

1. Nature of Our Food Products

At Sathe Food Products, all food items—including traditional ladoos, chakli, chivda, shankarpale, and sajuk tup—are freshly handcrafted without artificial chemical stabilizers. Because these are perishable food consumables, standard retail return policies cannot be applied arbitrarily once packages have been opened or tampered with.

However, we do not operate an unfair blanket “no refund” policy. We are committed to genuine customer satisfaction and handle every issue reasonably.

2. Order Cancellations

• Before Fresh Preparation: You may cancel or amend your order free of charge by contacting Mahesh Sathe within [OWNER TO CONFIRM: e.g. 6 to 12 hours] of placing your enquiry, before kitchen preparation of your batch begins.
• After Batch Preparation / Dispatch: Once ingredients have been roasted and custom ladoos or snacks have been prepared or handed over to the courier, orders cannot be cancelled.

3. Damaged, Defective, or Incorrect Deliveries

If your parcel arrives with severe outer container damage, incorrect items, or verified quality defects:

• Please inform Mahesh Sathe via WhatsApp (+91 98810 79274) within [OWNER TO CONFIRM: e.g. 24 hours of delivery].
• Share clear photographs or a short video showing the outer damaged parcel and product condition.
• Following inspection, we will arrange a complimentary replacement batch or issue a fair refund.

4. Refund Processing

Approved refunds will be processed directly through the original payment mode (e.g. UPI transfer back to customer's account) within [OWNER TO CONFIRM: e.g. 3 to 5 business days].